Based in

New York, NY

Available 7am-2am (EST)

FAQ

How Does Textamend Work? 

You won't find a simpler, more straightforward document services company. Textamend takes on a limited number of projects at a time, so as long as the checkout process is currently accepting new orders, feel free to place one! When ready to place an order

1. Select Your Service. Before submitting, presenting, or publishing that document, send it to Textamend! However, if your document is larger than 10,000 words, please use the Custom Quote Form to confirm the proper pricing option before placing an order.

2. Provide Your Information.  Upon order placement, you will be shown a link to a file upload form. Once your information is submitted and your file is uploaded, your order timeline will begin.

3. Hang Tight. Sip that cup of coffee, read that newspaper, or get to your meeting. Textamend will confirm receipt of your document, pinpoint all errors, include refined solutions, complete your document exactly to your specifications, and return it to you within your purchased timeframe, guaranteed!

4. Receive Your Document. Wasn't that easy? You'll have your returned document in your inbox, in absolutely no time at all.

 

What are Your Guarantees?

1. Strict Project Confidentiality: Textamend maintains strict confidentiality with all projects, and never reveals clients or their intellectual property to anyone.

2. No Acknowledgment Needed: Textamend is an editing and writing resource; however, in no way do we assert any form of ownership over our clients' documents/ideas. Furthermore, Textamend do not ask for any acknowledgment in your documents. 

3. No Outsourcing: Textamend does not outsource work to freelance editors. Our largest 'competitors' do so as a means of cost-cutting; however, when editing and writing companies outsource your work and intellectual property, they cannot guarantee confidentiality or quality. It is Textamend's philosophy that this is a breach of client trust. 

4. Unlimited Revisions: Textamend offers unlimited revisions, prioritizes communication and detail throughout the order process, improves your documents, creates stunning content, and offers guidance when applicable.

5. Honored Delivery Times: Textamend always honors delivery times, with guaranteed delivery in your purchased order timeframe. When you need a document written within the hour, we'll get it to you within that hour.

 

Miscellaneous Questions

Is your site (and its payment systems) safe to use?

Textamend uses SSL website protection. Thus, all of your personal and payment information is private and secure when working with Textamend.

Do you work on weekends?

Textamend works whenever clients need assistance; however, we generally aim to conduct editing and writing on business days. As a result, an order placed on a Thursday for two-day delivery might generally be delivered on Monday. With that said, we are very flexible, so when placing an order, if you have an immediate and/or weekend deadline, just let us know! We'll have your document delivered when you need it.

Do you offer free samples so that clients can test out your services?

Of course! When it comes to digital services, quality is essential, and if we’ve never worked together before, how can you know that you’ll get the high-quality edited document you need? Just email your document to team@textamend.com, with the subject “Sample Edit [Your Name]”  and I’ll send you back an edited section of your document, free of charge. Naturally, I will choose the section to edit.

What types of documents do you edit and write? 

Textamend is a full-service document service company. Whether you are a student, business, author, or content creator, we have a service that can benefit you. Textamend has worked with small businesses and larger corporations on a variety of corporate projects, and can provide a pair of professional eyes to look over your application, disseration, essay, thesis or report. 

How do I know which service to select?

Each available service produces high-quality final products; however, some are more appropriate for certain projects and document conditions. Simply scroll up to read the detailed service descriptions! If you're still not certain after reading through our service descriptions, request a Custom Quote.

How do I place an order?

If your document is under 10,000 words, feel free to place an order right away. However, if you have a larger document, request a Custom Quote. Textamend will promptly reply with pricing options, and send along a custom invoice after agreeing to a particular plan of action.  

After making my purchase, how do I send my document? 

Upon order placement, you will be redirected to an upload form, through which you can upload your document and provide your project information. Rest assured that your documents will not be shared; confidentiality is Textamend's utmost priority. Upon completing the order form, your order timeline will begin.

Do you guarantee absolutely perfect products? 

Textamend is extraordinarily detail-oriented, and we take great pride in ensuring that clients receive quality final products. Still, it is important to note that even editors are human, and occasional errors can slip through the cracks. While incredibly rare, these are nonetheless possible, as is the case with any editing or writing service. It is for this reason that Textamend strongly advises clients to read through edited documents, to ensure that they are pleased with the provided product. We ask that clients confirm receipt and acceptance of all delivered files, so that we can guarantee customer satisfaction. Textamend always offers unlimited revisions, and is known for our dedication to customer satisfaction and commitment to a collaborative and communicative editing process. 

Regarding educational assistance, what are your thoughts on academic honesty? 

Academic honesty is critical, always. It is Textamend's belief that students cannot learn by having others complete their assignments for them, which is why Textamend does not write essays, nor does the company complete homework assignments for clients. The editing services and guidance/feedback Textamend provides are quite similar to the detailed assistance one might receive in a student-run university writing resource center, in which students' mistakes are corrected, and writing is enhanced/improved by peers. Through this process, students learn from their errors so that they do not repeat them in the future.

Needless to say, it is Textamend's belief that proofreading and editing assignments in a manner that integrates and actively involves educational clients, while encouraging them to ask questions about the provided feedback/edits, ensures that we provide the second pair of eyes inherent in proofreading/editing while also serving as an academic resource for future academic improvement.

Can you guarantee delivery within my purchased timeline? 

All services come with guaranteed delivery within your purchased timeline, or your purchase will be refunded in full, upon request. There is a reason why most of our clients tend to become long-term clients; our student, business, and literary clients all recognize that they can count on Textamend when they need a document edited or written within an hour! 

Can you guarantee that my book will sell, that my essay will receive an A+, and that my business advertisement will produce sales? 

Textamend is confident in our services, and many of our clients have complimented our ability to increase company sales, attract publisher interest, and improve application and academic success. However, in no way can we guarantee any subsequent successes after using our services. Any company that offers such guarantees is one that should be heavily scrutinized before any purchase is made! 

What is your refund or revision policy?

Textamend is quite reasonable, and we always produce quality documents with on-time delivery, guaranteed. Our service options are also very specific with their intended goals, to avoid any potential confusion about what specific services entail. With that said, if there are problems with your provided edits, we offer unlimited revisions, guaranteed, until you are 100% satisfied with your purchase. 

For most larger editing projects above 10,000 words, Textamend sends periodic progress updates (with samples included) to receive client confirmation that the editing is progressing as expected. Believe it or not, there are people out there who attempt to scam editing companies for free services, and when an editor spends countless hours editing documents anywhere from 100 to 100,000 words, this periodic confirmation process serves to protect work and time. 

For projects over 10,000 words, if the edits provided during our first progress update are unsatisfactory, your purchase will be refunded in full. For all other cases, refunds are granted on a case-by-case basis.