FAQ/How to order
Who are you?
Good question! Textamend is owned and operated by me, Joaquín Selva. You can find out more about me on the About page.
The ordering process
Which service do I select?
If you only need a basic spelling/grammar check, the proofreading service is for you. If you want more in-depth editing on top of that, the editing service is the right option for you (whether you're looking for line editing or copy editing). It's that simple!
If you are still not sure, fill out our free consultation form and I will get back to you as soon as possible. If you are really in a hurry, you can send a live chat message (accessible from the bottom right corner of this website) and I will respond to it as soon as I can.
How do I place an order?
Once you have decided which service you need, just head to the corresponding page and place an order! Pricing will be determined based on the service you select, the length of your document, and your requested turnaround time. You do not have to guess how much your order will cost, because all pricing is transparent.
If you have a document over 5,000 words, please request a free consultation so we can work out a customized agreement.
How do I send you my document?
After you place an order, you will be taken to the Order Requirements form where you can upload your document and send along any particular requests you may have.
When can I expect my document back?
Once you have completed your order and sent along your document, I will begin working on it as soon as possible. You will get your document back before your requested deadline (which is determined based on the minute I received your document), and in most cases you will get your document back with time to spare, in case I need to make a second (or third) round of edits.
What does Textamend guarantee?
A secure checkout process: Textamend is powered by Shopify, one of the world's leading e-commerce hosting providers, which means that your payment information and personal details are secured through Shopify SSL Website Protection.
Honored turnaround times: You will have your document returned to you before your specified deadline or you will get a full refund.
Unlimited revisions: If you are not completely satisfied with your finished document, I will work on it until you are, and if you are still not satisfied you will get a full refund.
Strict confidentiality: I will never reveal any information about you or your project to anyone, and since Textamend does not outsource any work under any circumstances, you can rest assured that I will be the only person handling your document.
No acknowledgment required: I will never request any type of acknowledgment for helping you with your document.
Do you offer free samples?
Yes, Textamend offers 50-word free samples! To request a free 50-word sample, either visit our consultation page or e-mail firstname.lastname@example.org with the subject “Free Sample Edit [Your Name].” This way you can see for yourself if Textamend is the right choice for you.
What are those icons on the bottom corners?
The icon on the bottom left opens up Textamend Rewards, where you can earn credit toward Textamend purchases by making orders or referring people to Textamend. The icon on the bottom right opens up Textamend live chat, where you can get instant answers to your questions (assuming I am available).
How do you feel about the Oxford comma?
I used to be against it, but I am now a believer in the Oxford comma because it avoids ambiguity in many cases. If you are not a fan of the Oxford comma, just let me know and I will not use it. In other words, Textamend is so client-centric that I will immediately abandon my high-minded ideals upon simple request.